Step 1 of 2
(a).
Recall the formula for Z-score for data value x is

The z-score for 3min is

Table 13.10 indicates that 0.249 of the data is a normal distribution are between and
and . Because the data are normally distributed, 0.245 data is also between
. Because the data are normally distributed, 0.245 data is also between and
and . The percent of data to the right of the value
. The percent of data to the right of the value is
is  . Thus
. Thus  customer spends waiting time in a grocery store will less than 3min.
customer spends waiting time in a grocery store will less than 3min.
Step 2 of 2
(b).
The z-score for 1min is

Table 13.10 indicates that 0.477 of the data is a normal distribution are between  and
and . Because the data are normally distributed, 0.477 data is also between
. Because the data are normally distributed, 0.477 data is also between  and
and  . The percent of data to the right of the value
. The percent of data to the right of the value is
 is . Thus
. Thus customer spends waiting time in a grocery store will less than 1min.
 customer spends waiting time in a grocery store will less than 1min.