Question:
knowledge sharing / knowledge transfer in relation to the employees leaving the company in between the Assume that you have been appointed as a Chief Knowledge Officer in one of the leading software development company (Victorian Technologies Ltd.) of Australia to accomplish the project which is to develop a knowledge base guide for the employees of the software development team. Your task would be to design a Knowledge Management solution for the company specially for the employees of the software development team in relation to following requirements and issues.
In the Victorian Technologies Ltd. retention ratio of the employees is very low and because of which the company is facing many issues in relation to knowledge transfer / knowledge sharing to the employees who are taking over the role of the employees who are leaving the company. Also, it is found that it is hard for the team leaders to keep track of day-to-day activities / task that employees are doing in relation to accomplish the deadline. Further, the company is in need to have a knowledge management solution which can overcome the issues like development phase of a software.
Further, the company also decided to have a repository / record of ten biggest mistakes that had happened in the company and how those were rectify so that those lesson learned can be shared with the existing employees so as not to repeat them.
While designing the knowledge management solution you need to use appropriate KM components to design usable knowledge management strategy. Also, design of KM solution must contribute towards cost savings and improve productivity of the company in relation to development of software. Further, it was advised by the top management of the company to consider the key factors which might impact on the performance of KM solution.
question:
- Once the KM strategy is defined, the organization will have a road map that can be used to identify and prioritize KM initiatives, tools, and approaches in such a way as to support long-term business objectives. The strategy is used to define a plan of action by undertaking a gap analysis.
Answer:
KM strategy is a plan that describes how an organization will manage its information and knowledge better for the benefit of that organization and its stakeholders.
Improving organizational efficiency and saving knowledge in an easily accessible form are the main goals of knowledge management. Knowledge management aims to put the right information in front of someone at the right time.
This is done by:
- capturing and organizing knowledge in a knowledge management system to address specific business tasks and projects;
- sharing knowledge with others who can benefit from it;
- improving processes and technology to provide easy access to knowledge; and
- promoting the generation of new knowledge for continual learning.
Knowledge management enables businesses to break down siloes by putting information in a place easily accessible to all employees. It provides a place for people to put knowledge they have acquired over time, preventing a business from losing that information when individuals leave the company.
Communicating easy-to-understand actions that people in the organization will need to take to achieve your KM objectives helps everyone understand what needs to be done, by whom, and what benefits are in it for them.
Here are eight types of knowledge management strategies that can guide you in planning your organization’s necessary actions:
- Motivate Behavior: To motivate knowledge sharing, clearly communicate KM strategy and goals to stakeholders and provide incentives or rewards for achieving desired knowledge-sharing behavior.
- Encourage Networking: Help your employees share knowledge by providing opportunities for collaboration across organizational silos and through the use of social software.
- Gather SME Knowledge: Keep information from SMEs flowing through your KM pipeline. Consistently capture, analyze, and codify this knowledge and then make it available for search and retrievable.
- Analyze and Activate: Careful evaluation of new knowledge to ensure accuracy is key. Then, analyze the knowledge to look for patterns, trends or connections that can lead to new knowledge.
- Codify: Collected knowledge should be codified to make it more searchable and enable tagging, templating, and cataloguing.
- Disseminate: Captured knowledge has no value unless potential users know it’s available. Plan to notify users of new or updated knowledge and where to find it via channels those users engage with most, including email, newsletters, websites, or social networks.
- Implement Demand-Driven KM: An effective KM strategy includes stimulating demand for knowledge. Encourage users to ask questions, submit queries, and search. In this way, you will be able to identify in-demand content and be more efficient in knowledge capture.
- Augment Through Technology: Take your KN strategy to the next level. Consider how cognitive computing and artificial intelligence (AI) can enhance human capabilities for observation, analysis, decision making, processing, and responding to people and situations.